Setting up reminders for contractual date



  • Thomas D'Hoe
    Community Moderator

    Hi @...,

    It's not possible the way how you see it. You always need to have an existing ticket to trigger something in Zendesk. So you can't add an end-user date field and build an automation to send a notification. 

    What you can do instead of that is installing a marketplace app. Maybe you can help yourself with one of these Sweethawk apps:

    - Future tickets app
    - Recurring tickets app

    If that's not a solution for you, we can work with an external database (Example which can trigger (create) tickets based on due dates in that database. 

    If you need some help to set that up, please let me know. 

  • Lone Admin

    I wanted this 2 years ago within Zendesk, but the easiest way is..
    Make a new shared calendar at work for that purpose.

    Add the people who need the reminder and just add the appointments

  • Shiva Sesham

    Hi Aamer Sajjad

    You can create remainder dates in user profiles, and apply triggers 


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