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HTML trouble with Zignatures app

Answered


image avatar

Renaud Croix

Most Engaged Newbie of the Year - 2021

Posted Aug 12, 2021

Hello,

I'm testing the third party app Zignatures for agent signatures.
I've some trouble the HTML Code used and the rendering (mainly with the color)

  • HTML code used:

<div>
<table style="width: 250; font-family: Arial, sans-serif; font-size: 11px;">
<tbody>
<tr>
<td width="30" height="30"><img style="vertical-align: top; margin-right: 3px;" src="https://theme.zdassets.com/theme_assets/11229426/89198540fc0690d1fe5ea72369eec2678823beef.png" width="30" height="30" /></td>
<td valign="baseline"><span style="color: #333333; font-size: 12px; font-weight: bold; margin-top: 2px;">{{current_user.name}} </span></td>
</tr>
</tbody>
</table>
</div>
<div>
<div id="content" style="width: 250; font-family: Arial, sans-serif; font-size: 11px; font-variant: small-caps; margin-left: 2px; margin-top: 5px;"><span style="font-weight: bold; font-style: italic; color: #333333;">{{current_user.signature}}</span><br /><span style="font-weight: bold; font-size: 11px; color: #009966;">TEL:</span> {{current_user.phone}} <br /><span style="font-size: 11px; color: #009966;">Leuvensesteenweg 561, 1930 Zaventem</span><br /><a href="http://www.facq.be" target="_blank"><span style="color: #000000; font-variant: normal;">www.facq.be</span></a></div>
</div>

  • Rendering:

  • Expected rendering:

 

 

Any idea why


0

3

3 comments

image avatar

Tipene Hughes

Zendesk Developer Advocacy

Hey @...,

I’ve taken a look at your code on my end — everything looks correct to me but I’m also seeing the same rendered results as you are. It might be worth taking a look at the repository for the app and raising an issue with the owner there:

https://github.com/zendesklabs/zignatures

Feel free to reach out if you have any other questions!

Tipene

0


Hey Renaud Croix

Just want to check if you have any luck with the above? 

Thank you!

0


Seems like the app inserts the signature into the editor before saving, and editor not supporting the table element strips out necessary style definitions for the table. Just a guess. Tried all tricks I could find, but was not able to implement side by side elements without table and borders.

If anyone has solved this without table, I would be glad to hear about it.

1


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