Recent searches

No recent searches

Trigger - Count Attachments

Answered
image avatar

Linus

Posted Jul 30, 2021

Hello, I'm using the following code in a trigger.

{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% for attachment in comment.attachments %}
{{attachment.filename}} - {{attachment.url}} 
{% endfor %}
{% endfor %}

Can I check in the loop whether the comment has an attachment in order to show additional text? Something like that 

{% for comment in ticket.comments limit:1 offset:0 %}
    {{comment.value_rich}}
    {% IF COMMENT HAS ATTACHMENTS %}
        Notice: You have to log in to be able to download the attachment. If you don't have an account yet, click Send Password. 
        {% for attachment in comment.attachments %}
            {{attachment.filename}} - {{attachment.url}} 
        {% endfor %}
   {% ENDIF %}
{% endfor %}

What would be the right condition?

0

2

2 comments

Date
    image avatar

    ZZ Graeme Carmichael

    Community Moderator

    Linus

    Try this:

    {% for comment in ticket.comments limit:1 offset:0 %}
    {{comment.value_rich}}
    {% unless comment.attachments == empty %}
    You need to log in to download attachments.
    {% for attachment in comment.attachments %}
    {{attachment.filename}} - {{attachment.url}} 
    {% endfor %}
    {% endunless %}
    {% endfor %}

    2

    image avatar

    Linus

    Hi Graeme, that is the solution. Great!

     

    0

    Post is closed for comments.

    Didn't find what you're looking for?

    New post