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Push notifications not coming through

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Pediatras

Posted Jul 05, 2021

Hi My colleague has an iPhone and she is not constantly receiving the push notifications for tickets updated or new tickets. Our business depends on answering this very quickly. I have an Android and have a similar issue with some of the notifications. We have installed and uninstalled the app, go in a deep dive of the notification settings. Can you please help. Thanks

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    Elaine

    Zendesk Customer Care

    Hi there!

    Have you checked out the article Using notifications in the Zendesk Support mobile app yet?

    You might have missed out on some of the configurations for push notifications for the app.

    Let us know if you're still having issues after checking out the article. Stay safe!

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