How to auto fill subject field in request form

Answered

Hello, I am wondering if its possible to autofill the subject line for a specific request form? The link to the form is https://support.vida.com/hc/en-us/requests/new?ticket_form_id=1500001057501

5 Comments

Cheeny Aban
- June 24, 2021 23:44
Zendesk Customer Care
Hi Edwin,

You can use javascript to autofill the subject line in your request form. This question has been answered here.

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Edwin Woo
- June 25, 2021 00:56
@... is there an example code that i can copy and paste into the script.js?

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Cheeny Aban
- June 25, 2021 01:06
Zendesk Customer Care
Hi Edwin,

Unfortunately, this is already beyond our scope of Support. You can comment on the previous posts to engage with other users who have similar needs and discuss possible workarounds.

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Julia
- December 15, 2021 09:59
Hi Cheeny Aban, the old post on this that you linked in the first comment seems to be deleted but I have this same question. Is there an article on this?

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Dave Dyson
- December 16, 2021 04:19
Hi Julia,

Thanks for the heads-up on those links, I'll see if I can get those fixed. In the meantime, you can prepopulate the Subject (and other) fields in your ticket forms using Javascript: Prepopulate the fields of custom ticket forms

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