Hi all! I searched the interwebs but could not find anything about this, so you are my last resort.
The question at hand is:
when looking at an organization in Zendesk Support, I'm presented a list of tickets of this organization. Is it possible to change the sorting of this list? I can see the tickets are grouped by status, and then somewhat sorted within the grouping.
I'm talking about this "view":
It would be great if there would be an option to change the "default sorting of tickets in organization view". I looked for it, but couldn't find it.
Thanks for your help/thoughts on this!
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