Change default sort order of tickets in "Organization" view?



  • Marco
    Zendesk Customer Care

    Hi Jonathan,

    Appreciate the question, this is a pretty good one.

    At the moment, you can change the sorting by clicking on the column headers (ID, Subject, Requester, etc.) though this will only sort it out temporarily. What I mean is that closing the view and opening it again will result in the sorting be via status.

    As far as changing the default sorting, this is currently not available as this is technically not a "view" that we can edit. I would recommend posting this as a feature request. I have to admit, this would definitely be a great functionality to have.




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