User Self Resolution Request Notification

Answered

1 Comments

  • Official comment
    Brett Bowser
    Zendesk Community Manager

    Hey Andrew,

    You should be able to set up a fairly simple trigger that will notify the assignee of the ticket when an end-user solves the ticket. I've included a screenshot below of what this trigger could look like:

    Let me know if that's not what you're looking for!

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