Is it posible to make the "Assignee" field required when submitting pending ZD tickets?


  • Jonathan March
    Community Moderator

    Hello Sandy,

    You can't make Assignee required using normal methods, but what you can easily do is write a trigger that reopens any ticket that is set to pending without an assignee:

    Assignee is "-"
    Status: Pending

    Status: Open


  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Jonathan's suggestion would be great for retraining!

    I would add that I believe you can use the same trigger to set the Assignee to the current user if I'm not mistaken - I had to do that too!  I personally didn't reopen the ticket from Pending, but it's something to consider as you know your teams best.

    Happy Zendesking!


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