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End Users not able to log in on Chrome browser
Answered
Posted May 13, 2021
Dear Community,
We have received a few reports that some End Users are not able to log in to our Zendesk subdomain. They are receiving the below error
Forbidden
Invalid authenticity token
We have also tried this from our side with correct credentials and we noticed this seems to be happening on the latest version of Chrome Browser.
This is issue is not happening on Mozilla Firefox or Microsoft Edge.
Does anyone have any information about this?
Thank you.
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6
6 comments
Ad Astra Support
We were having the same issues and found an article last week about it. I do not have the link, but this is what it said:
With regard to the error message, you are receiving when trying to log into Zendesk. This error message will pop up when a user has chosen to block third-party cookies in their browser, which prevents the user's authentication request from being accepted.
To fix this, you can update your settings by going to the Privacy & Security settings shown here and change the "Block third-party cookies" option to either "Allow all cookies" or "Block third-party cookies in Incognito". Going forward, your login requests should be accepted safely.
Unfortunately, this is not something Zendesk has particular control over, but clearing cache and cookies or disabling browser extensions will be our general recommendations.
1
Saro Jamkossian
Thank you @...,
I tried to add our subdomain to the "Sites that can always use cookies" (Chrome) ie exception list, I also made sure that "Including third-party cookies on this site" is checked, and it worked perfectly.
There is no need to check "Allow all cookies" as long as your subdomain is whitelisted on your browser's Privacy & Security setting.
Thanks again!
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Ad Astra Support
That is good to know @... ! Thank you!
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Rajdip Banik
Not being able to access my Zendesk account
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Rajdip Banik
Please not being able to open my Zendesk website
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Paolo
Kindly follow the troubleshooting steps mentioned in this article: I am having trouble logging in to Zendesk. If doing the steps did not help and you are still having trouble logging in, kindly reach out to our Support Team for further assistance. More information here: Contacting Zendesk Customer Support.
Best,
Paolo | Technical Support Engineer | Zendesk
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