Recent searches
No recent searches
Filtering out certain incoming requests based on subject row so that default auto reply is not used, but a different is used instead
Answered
Posted Apr 22, 2021
We have a default auto reply as a trigger for all incoming support requests. Works well.
For certain incoming requests when we have a demo campaign I would like to exclude these specific tickets from the default autoreply.
A different trigger-autoreply for these campaign tickets is already in place, I just need to find a way to not also having the default autoreply sent.
0
2
2 comments
André
This was solved by adding a condition to the default trigger reply where a string of subject text would make the filtering.
As long as someone doesn't use that exact phrase we're good. But then again, if they do, my other trigger will pick it up and send a reply actually corresponding to the request anyway.
Happy days.
0
Brett Bowser
Thanks so much for sharing your solution Andre! Glad you were able to get this resolved :)
0