Notification triggers on Organization change
AnsweredI am looking for a way to trigger a notification to my team whenever an change has been made to an Organization.
That is - we currently track account status within Salesforce, and have integration set up so that certain fields are linked between an Account in Salesforce and the Organization in Zendesk. There are a few different use cases where a change could be made to an Account/Organization, completely unrelated to any open ticket.
For example, we track active support contracts through custom Organization fields. If there is a change to the contract status within Salesforce, this constitutes as an Organization update in Zendesk, and the "Updated" timestamp of the Organization changes. I don't need to know specifically what changed, only that "Your organization has been updated" and it should trigger based on the "Updated" field in the Organization changing
There are triggers existing right now but they are all based on Ticket activity. Again the change could happen completely independent of any ticket being opened, so we need to be updated just based on the Organization only.
-
Hi Stephanie,
Triggers and Automations are all based on events of a ticket. It is therefore not possible to use them to notify agents/end-users for changes on Users or Organizations.
If you want to look at a specific organization, it could be worth to hit the Organizations endpoint of our API to see the last updated time of specific organizations.
I also encourage you to let our product team know this is functionality you'd like to see by posting to our Feedback on Support forum - see Product feedback guidelines & how to write a good feedback post for suggestions on making your post as useful as possible.
I hope this helps.
Post is closed for comments.
1 Comments