Removing Signature from SMS text?

2 Comments

  • Official comment
    Carl McDowell
    Zendesk Customer Care

    We now have this solution you can use

    How do I remove the agent signature from proactive outbound SMS messages?

  • Aubree
    Zendesk Customer Care

    Hi Vivian,

    Thanks for reaching out! It is currently not possible to remove the agent signature from displaying exclusively in Text messages, as you may know, a Trigger is responsible for delivering the message as SMS, so the major roadblock we have encountered is because right now our system is designed to send the SMS through the email channel.

    Agent signatures are included by default in all public replies sent by agents, unfortunately, the only way to currently avoid the agent signature from showing up in Text messages will be to remove the agent signature for the specific agent that is going to send the reply.

    I've taken a look and found that other users are discussing similar needs here:
    Strip signature from proactive texts

    You can up-vote that original post and add your detailed use-case to the conversation.

    Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions.

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

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