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Creating views with ticket age or using time filter
Answered
Posted Mar 26, 2021
Hello,
I am trying to setup views that will allow our support to search tickets under specific ticket age or timeframe (such as tickets old from 7 days, 15 days or 30 days).
Would it be possible to create such filters or conditions in Zendesk ? From experience, Salesforce used to allow me to do such things.
Thanks for any help & looking at this request !
Adam.
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1 comment
McCabe Tonna (Bot)
Adam,
I think I know what you're looking to achieve.
This can be accomplished using:
1) a dropdown field , with options: 7 Days, 15 Days and 30 Days
I named mine "Ticket Age"
2) 3 automations creating a step sequence
b:
c:
3) a view select what criteria you want to include in your view; then group by: Ticket Age
Let me know if this was what you were looking for
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