Creating views with ticket age or using time filter

Answered

1 Comments

  • McCabe Tonna (Bot)

    Adam,

    I think I know what you're looking to achieve.

    This can be accomplished using:

    1) a dropdown field , with options: 7 Days, 15 Days and 30 Days

    I named mine "Ticket Age"

    2) 3 automations creating a step sequence

    b:

    c:

     

    3) a view select what criteria you want to include in your view; then group by: Ticket Age

     

    Let me know if this was what you were looking for

    1

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