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the time of registration in support does not match the real time

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David Berumen

Posted Mar 25, 2021

Hello, I have a problem, the time of registration in support does not coincide with the real time.
What I can do.

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    Remi

    Zendesk Customer Care

    Hi DAVID BERUMEN LOZANO,

    Thank you for your post here, hope you are doing well today !

    To answer your question, first, make sure to follow these steps and set the time zone accordingly : Setting time zone and format for Zendesk Support. Then, please, bear in mind that : Ticket timestamps in conversation view are different from the event view.

    Finally, have a look at this documentation for a better understanding : Which time zone does Zendesk use?
     
    Hope this helps! Have a great rest of your day and a nice weekend as well.
     
    Best regards,

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