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I want to know when it was the last time an end user contacted us via Zendesk

Answered


Posted Mar 24, 2021

Hi All, 

As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. 

Do you know how I am able to achieve this? 

 

Thank you! 

Fallon 

 

 

 


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3 comments

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Andrew J

Community Moderator

For a single user at a time, you can just search for the user, open their page and view their recent tickets.

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Thank you @..., I want to see them from all the end users in on go. 

 

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Ray

Zendesk Customer Care

Hello Fallon,

Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent tickets submitted by the requester. Unfortunately there isn't a native way to view when the last time all your end-users contacted you.

Cheers!

Ray Roth
Senior Customer Advocate

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