Link from within a ticket form

13 Comments

  • Andrew J
    Community Moderator

    Can you just add a text field to your form to display the resource?

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  • Rose Smith

    I was hoping to make it a clickable link, not just text to copy.

     

    Also, wouldn't that leave an empty text input field below the link?

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  • Andrew J
    Community Moderator

    You should be able to make it clickable, use html or markdown ie. [Link text](link.link)

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  • Rose Smith

    Can you auto populate that into the text field, or just the title or description?

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  • Rose Smith

    Ok, so in the customer facing title, HTML or markdown is not run, it just shows the code on the customer page.

     

    The customer description runs the HTML, but then must convert it back to text, as it just displayed "Link text" but inspecting it showed it was just text, and markdown was not run it just displayed the markdown code, the link was clickable, so thats a basic solution, but looks bad as its both small text under a text box and I can't hide the URL behind link text.

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  • Andrew J
    Community Moderator

    It sounds to me like just the link alone would work. If markdown is not working but the link is displaying and working correctly can you just use the link? Or were you wanting some text hiding the hyperlink?

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  • Rose Smith

    I was hoping to hide the link behind text.

    Also, I was hoping not to have a random text box between the link and the title for the section.

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  • Andrew J
    Community Moderator

    Can you provide a screenshot to show what is happening so far. Try removing that random box, it shouldn't need to be there.

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  • Carol Fung

    Seems the form doesnt support hyperlink, or is there any way to link it

     

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  • Brett Bowser
    Zendesk Community Manager
    Hey Carol,
     
    I did some digging on my end and it doesn't look like there's a way to hyperlink via the UI in Support. You'd most likely need to use custom code in Guide to accomplish what you're looking for. 

    I'll leave this post open in case other users are able to offer up an alternative solution.
     
    Cheers!
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  • Michael Flyvbjerg Schau

    Any news on this? I want to do the exact same thing.

    Carol Fung did you find a solution?

    Thanks

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  • Tendai Rioga

    I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?

     

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  • Nara
    Hi Tendai - while there is no ticket field explicitly for links, you could use a Text Field titled something like "Form link" to prompt users to fill in the field as necessary. If you're looking for more information on adding custom fields to your ticket forms, you can find steps on how to do so here. Cheers!
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