Using Forms when you have two different types of customers

Answered

Shona

March 18, 2021 02:42

Hi, we have two different kinds of Requesters. These being our external customers and then our internal customers. Each Requester has very different needs.

As we set up our Forms we have realized some forms are only appropriate for one type of customer.

We have currently set up a Widget on our internal website that is working well for our internal customers. We are now ready to set up a Widget on our external website for our external customers.

But how do we adjust which Forms show up on the two different websites?

1 Comments

Sushant A
- March 18, 2021 07:42
Community Moderator
Hi @...,

Zendesk allows you to restrict forms on a web widget based on your webpages.

You just need to define which form you want to display to your internal customers and external customers
```
<script type="text/javascript">
  window.zESettings = {
    webWidget: {
      contactForm: {
        ticketForms: [{ id: 123456}]
      }
    }
  };
</script> 
```
Just add this script to your webpage under the head tag and replace the id with the relevant form id.

Hope this helps!!

-sushant
1

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