4 Comments

  • Sushant Awalekar

    Hi @...,

    Welcome to zendesk community

    There are a number of reasons you may be having trouble logging in so can you give more information about what you experience whenn you try to log in.

    check out this article  
    https://support.zendesk.com/hc/en-us/articles/360049020933-I-am-having-trouble-logging-in-to-Zendesk


    -sushant


    0
  • Neha

    Hi Sushant,

     

    My account keeps looping again and again.

    0
  • Neha

    Also I'm an agent and use my official email address but when I try to forget password option it doesn't help, it says no such account.

    0
  • Sushant Awalekar

    Hi @...,

     As you have agent access ideally you should be able to log in and also your zendesk instance is enabled for google sign in you should be able to login with your registered email
    please check if your account is downgraded by the administrator?

    0

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