• Jacob the Moderator

  • March 12, 2021 15:17

  Community Moderator

  Hi Maarten,

  I believe this is a common use case, I haven't done it myself, but this article should take you through the required steps:
  https://support.zendesk.com/hc/en-us/articles/204579603-How-can-I-hide-ticket-forms-based-on-a-user-s-organization-

  Hope this helps!

• Maarten Wildeman

  • March 12, 2021 15:39

  Hi Jacob,

  Thanks a lot!

   I found this myself also but i think this is the other way around, isn't it?

  With this code

  • all forms are visible for all users, also unauthorized (which are using our support page too)
  • forms are hidden for a specific organization mentioned in the inserted code

  I cant find any solution to make a specific form only available to a specific organization.
  
  I am not into coding but a solution that could be coded is:

  - Hide all forms for everyone

  - Show specific form for specific tags

  - Give specific organizations specific tags

  Reading the support articles this is a feature wished for by many users.

  Thanks again for your help Jacob!

• Rona Yang

  • January 03, 2022 21:41

  Jacob the Moderator - was this ever resolved, is there a code that does the opposite and shows forms only to certain organizations or tags? 

• Jacob the Moderator

  • January 05, 2022 10:52

  Community Moderator

  Hi Rona and Maarten.

  Sorry, I never came back to this follow-up! Guide customizations are a little outside my wheelhouse, but I'm thinking that this should be possible. 

  Is it correct that you would want to hide all forms for anonymous users (and logged-in users who are not part of your specific org), and only display a single form for the specific org? 

• Rona Yang

  • January 05, 2022 15:36

  I am looking to have a specific form (Form A) that only certain organizations based on their tags can see. It would be a form hidden from all other organizations that don't have that tag and only shown to those who do. It isn't that the specific org can only see a single form, they may be able to see Form A, B,C. But other Orgs would not be able to see Form A. 

  It is similar to how tags work for knowledge base articles - uses to create groups that are allowed to see specific articles. 

   

  Thanks

• Dan Cooper

  • January 07, 2022 00:57

  Community Moderator

  Rona, 

  You may be able to expand upon Jacob's initial suggestion by replacing the logic that checks for the org name with code that looks at organization tags.  The below snippet should go through all of the users's organizations and if it doesn't see the tag that you want to filter from, it will hide the form from the users that lack the tag.

      for (var c in HelpCenter.user.organizations) {
        if (!HelpCenter.user.organizations[c].tags.includes("YOUR_ORG_TAG")){
           $("#TICKET_FORM_ID").hide();
        }

  I haven't verified this one, but I would suggest checking the comments on the linked page as there are some other related solutions that might help land on the right solution for you as well. 

• Anthony Wong

  • March 17, 2022 16:07

  Just wanted to bump the request from Maarten. I tested your suggestion above and was not able to get it to work. For the Support Admins who are not code saavy, it would be greatly beneficial if the verified code solution was provided in full, that only shows a specific form for a specific organization. 

• Amie Brennan

  • March 18, 2022 04:49

  Hi Anthony Wong

  Have you looked at this article here yet? It basically has all the steps you're after here. 

  https://support.zendesk.com/hc/en-us/articles/4408886229146

  Best,

  Amie

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