Using different audio devices with ZenTalk

3 Comments

  • Wilfred Kaw

    Hello @Bryce Petrick

    The device detection works with whichever Audio/Mic setting is recognised by the browser, this will be applicable to your Talk channel also. If you are using your headphones, your laptop will recognise them and so will the browser. I'm afraid you cannot separate the two, meaning just take calls from headset and play your music from laptop speakers.

    Zendesk Support | Wilfred Kaw | Customer Advocate - Technical Support Engineer - APAC

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  • Bryce Petrick

    I appreciate the confirmation Wilfred, however it isn't about "just playing my music" through my laptop speakers. Even if that were the case, if I have spotify playing through chrome, I'd run into the same problem.

     

    I was specifically referring to separating the RINGTONE audio device and the actual CALL audio device, which you confirmed isn't an available functionality.

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  • Wilfred Kaw

    Hi @Bryce,

    I'm afraid that is correct, this type of functionality isn't available currently. I do hope this will be available in the near future.

    Zendesk Support | Wilfred Kaw | Customer Advocate - Technical Support Engineer - APAC

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