URL custom field type
My apologies if this has been discussed. I tried to search.
Is there any plans for a URL type custom field?
I'm honestly shocked it's not available by now.
Thanks in advance.
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We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.
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Same here. Our use case is to provide a link to documentation for the organization. This would make it easier for our agents to find information regarding the organization.
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My team would benefit greatly from this field, especially when exporting a view that would contain this ticket field. Currently, we have to create an internal comment that has the hyperlink.
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