URL custom field type


  • Brett Youngberg

    We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.

  • Alejandro Colon

    Same here. Our use case is to provide a link to documentation for the organization. This would make it easier for our agents to find information regarding the organization. 

  • Andrea Jacobs

    My team would benefit greatly from this field, especially when exporting a view that would contain this ticket field. Currently, we have to create an internal comment that has the hyperlink. 


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