URL custom field type

Test Account

My apologies if this has been discussed. I tried to search.

Is there any plans for a URL type custom field?

I'm honestly shocked it's not available by now.

Thanks in advance.

9 Comments

Brett Youngberg
- April 29, 2021 23:53
We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.

4
Alejandro Colon
- August 09, 2021 12:59
Same here. Our use case is to provide a link to documentation for the organization. This would make it easier for our agents to find information regarding the organization.

2
Andrea Jacobs
- October 27, 2021 18:38
My team would benefit greatly from this field, especially when exporting a view that would contain this ticket field. Currently, we have to create an internal comment that has the hyperlink.

2
Max Kharkavyi
- January 19, 2022 17:00
I echo that. We need that as well.

2
Rolf Hayes
- February 22, 2022 10:42
Ditto. Definatly would be a good development.

2
Oscar
- February 28, 2022 14:52
Yes, it would be great to have a ticket field for a dynamic external link.

1
Matthew Cowperthwaite
- March 08, 2022 19:46
We need this too! I'm surprised this is not an option

0
Customer Happiness
- May 13, 2022 09:54
same here :)

0
Jon Finke
- July 08, 2022 19:25
I would also like that. My use case is to provide a link to the agent to open a window in the IdM app for password resets and system lookup. If I could deep link into the Registrar's system, I would add that too.

0

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