URL custom field type

10 Comments

  • Brett Youngberg

    We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.

    4
  • Alejandro Colon

    Same here. Our use case is to provide a link to documentation for the organization. This would make it easier for our agents to find information regarding the organization. 

    2
  • Andrea Jacobs

    My team would benefit greatly from this field, especially when exporting a view that would contain this ticket field. Currently, we have to create an internal comment that has the hyperlink. 

    2
  • Maksym Kharkavyi

    I echo that. We need that as well.

     

    2
  • Rolf Hayes

    Ditto.  Definatly would be a good development.

    2
  • Oscar

    Yes, it would be great to have a ticket field for a dynamic external link.

    1
  • Matthew Cowperthwaite

    We need this too!  I'm surprised this is not an option

    0
  • Stephanie Hermanns

    same here :) 

    0
  • Jon Finke

    I would also like that.  My use case is to provide a link to the agent to open a window in the IdM app for password resets and system lookup.  If I could deep link into the Registrar's system, I would add that too.

    0
  • Bill Cao

    We need this as well.

    0

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