URL custom field type

I would also like that.  My use case is to provide a link to the agent to open a window in the IdM app for password resets and system lookup.  If I could deep link into the Registrar's system, I would add that too.

same here :) 

We need this too!  I'm surprised this is not an option

Yes, it would be great to have a ticket field for a dynamic external link.

Ditto.  Definatly would be a good development.

I echo that. We need that as well.

My team would benefit greatly from this field, especially when exporting a view that would contain this ticket field. Currently, we have to create an internal comment that has the hyperlink. 

Same here. Our use case is to provide a link to documentation for the organization. This would make it easier for our agents to find information regarding the organization. 

We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.