Evenly assign incoming tickets between 2 agents?Answered
We have 2 agents on our team that handle all support tickets.
Is there a way where Zendesk can evenly distribute tickets between the 2 regardless of ticket topic?
I can think of two ways how to do this:
1.) Use the Round Robin App
The app allows you to distribute tickets in different ways. One way is to have a simple, even distribution among your agents.
2.) Use an HTTP target with a JSON code
While it is not recommended to use targets to distribute tickets because of race conditions, you can use it if set up properly. Once you have set up your target, you will need to create a JSON that distributes evenly among your agents. Let me know if you want me to go in more detail about that.
In your case, I would try the Round Robin app and see if that solves your issue.
Zendesk Consultant @ helphouse.io
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