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Chat Auto Accept
Answered
Posted Feb 02, 2021
Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that team member use the accept feature as a way to throttle their concurrency rather than accept the chat like they are supposed to. Wondering if there is a way to either bypass the accept feature or auto accept the chat so we can remove this challenge.
Any thoughts would be greatly appreciated.
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2 comments
Brett Bowser
Hey Berry,
There's no native functionality that will allow you to auto accept chats unfortunately. You may want to take a look at the routing options available in Chat. I'd recommend taking a look at this article: Setting up automatic chat routing
I hope this helps!
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Rob Stack
Hi Berry, I wanted to update you and anyone reading that this feature is now available.
Take a look at this article to get started.
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