Shared admin rights for user managementAnswered
We have a situation were we would need to share admin rights to other agents in order to trigger user email verification/or to add new user in the platform.
As far as we can tell the zendesk is rigid in this regards and does not allow this unless we assign them admin roles, which we don't want to do.
Is there any plan to have such feature in zendesk ?
We do offer the ability to create your own custom roles which can give agents access to user management without being set up as an Administrator. More information in the following article: Creating custom roles and assigning agents.
Keep in mind that you'll need to at least be on the Enterprise plan in Support to have access to this functionality.
Let me know if you have any other questions for me!
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