Web Widget: Overwrite the users url

Answered

3 Comments

  • Thomas Verschoren

    Hey,

    The updatePath setting does two things:

    1. It shows up in Zendesk Chat and can be used in Chat Triggers to do assignments:

    2. It can be used to improve the Contextual Help for Answer Bot and Guide suggestions:

    https://support.zendesk.com/hc/en-us/articles/219796887-About-Contextual-Help-for-the-Web-Widget

     

    It does however not affect the source for tickets created via the Widget in Support.

    0
  • Phil Stewart

    Interesting, thank you for that information Thomas. Since it's a command of the widgets Core API I would thought it would affect the source for tickets created via the Widget in Support as well.

     

    To be clear I'm referring to the "Submitted from:" link that is automatically added to the ticket description when a Support ticket is created via Widget. Are you aware of a way to change or hide this link?

    0
  • Thomas Verschoren

    That’s one item on my “wish the widget could do X” list that is not a feature yet.

    Sadly.

    So no, as far as I know it can’t be disabled.

    0

Please sign in to leave a comment.

Powered by Zendesk