• Dave Dyson

  • May 19, 2021 00:53

  Hi Gyaltsen –

  This can be done via these two API endpoints:

  List Post Subscriptions: Lists the subscriptions to a given post.
  List Topic Subscriptions similarly lists the subscriptions to a given topic.

  Similarly, for votes you'd use List Votes

  These will give you a list of Zendesk user IDs. To turn those into names, you'll need to use the Show Users API endpoint:
  Show User

  If you're not experienced at writing API scripts, Postman is a tool that can make the task somewhat easier: How do I set up Postman to make API requests to my Zendesk account?

  Hope this helps!

• Daniel Cowlishaw

  • July 27, 2021 12:04

  Hi guys, I'm having some trouble with this.

  I've used the API calls for a number of things recently. I'm using postman and have had no issues apart from trying to execute the call to:

  GET /api/v2/community/topics/{topic_id}/subscriptions

  Which I get

  "error": "Couldn't authenticate you"

  Has anyone else got this on this particular call?

  Cheers

• Cheeny Aban

  • July 30, 2021 07:22

  Zendesk Customer Care

  Hi Danny,

  You must be a verified user to make API requests. You can authenticate API requests using basic authentication with your email address and password, with your email address and an API token, or with an OAuth access token. More information can be found here: How can I authenticate API requests?

   

• Tiffany Miller

  • September 03, 2021 20:28

  When will this data be exposed and queryable in Explore?

• Jesse W. Zuck

  • March 08, 2022 16:35

  Hi, there is nothing at the links for "List Post Subscriptions" or "List Topic Subscriptions."  Do I not have the right level of access?

• Dave Dyson

  • March 09, 2022 02:30

  Hi Jesse, 
   
  Currently this is only available via API – see my answer here: Gather followers
  
• Jesse W. Zuck

  • March 09, 2022 14:57

  Dave,

  Sorry, I was not clear about what I meant.  I tried to access the endpoints.  When I click on the links I get this message:

• Dave Dyson

  • March 09, 2022 23:57

  Hi Jessie,
   
  My apologies – I've updated those links and they should work now!
  
• Nikki

  • March 11, 2022 18:10
  • Edited

  I log in with Google, how do I get my auth credentials?

   

  Nvm, I think I figured this part out. I did a password reset.

• Nikki

  • March 11, 2022 18:10
  • Edited

  Also, I believe that there's a typo/outdated info in the dev documentation (or maybe I don't know how to properly read it).

  Example:

  Show Article

  • GET /api/v2/help_center{/locale}/articles/{article_id}

  but that wasn't working, and playing around with Postman I finally figured out that it is:
  
  

  • GET /api/v2/help_center{/locale}/articles/?id={article_id}

  
  
  
  

• Eric Nelson

  • March 15, 2022 15:57

  Zendesk Developer Advocacy

  Hey Nikki,
  
  For the top bullet are you wrapping the ID in brackets?. We just do that to showcase that as a placeholder, if you remove the brackets it should work as expected.
   
  /api/v2/help_center{/locale}/articles/12345
  
  Thanks!
  
• Nikki

  • March 15, 2022 17:47

  Hi Eric - I'm pretty sure that I was doing that part right, as I do know that about brackets. However, whatever the issue is - I'm doing it properly today and it's working! Thanks. :) 

• Eric Nelson

  • March 15, 2022 18:02

  Zendesk Developer Advocacy

  Weird! Either way, glad it's sorted. Let us know if you run into the issue again.
  

Please sign in to leave a comment.