Phrase Search in Guide Admin

3 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Joshua,

    Help Center search does use some logic that's intended to help end-users find articles when they may not have typed the exact text that's present in the relevant articles (see About Help Center end user search). But I think you may have better luck searching for "This article will" in the Support agent interface, and clicking the "Articles" filter. Can you give that a try and let me know if that works any better for you?

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  • Joshua Bentley

    Hi, Dave Dyson - it's not the Support agent interface or the end user search, this is when trying to arrange articles in the Guide admin.

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  • Dave Dyson
    Zendesk Community Manager

    Ah, thanks Joshua - It says "Guide Admin" in big letters in the title and everything, sorry I missed that, and thanks for the feedback!

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