How do I embed an article or page from another site into an article?

Answered

9 Comments

  • Kharlo Reboja
    Zendesk Customer Care

    Hello Paige,

    Thanks for reaching out. There isn't a native feature that allows this from the Zendesk Guide admin settings. You could however, achieve this with custom html. With that said custom code is allowed but not supported.

    The link below can assist you with embedding something outside of zendesk in your articles.

    https://support.zendesk.com/hc/en-us/articles/203661446-How-can-I-format-the-text-of-the-article-with-the-source-code-

    Kharlo | Customer Advocate

    -1
  • Paige Barnett

    Sigh. Thanks, Kharlo. Do you know if Zendesk offers an iFrame function at all?  Or of others who may have built this function? I really need the resources to update in real-time, so I'm not having to update articles across different sites -- as well as KNOW when/if they are/have been updated.

    1
  • Paige Barnett

    For that matter, does Zendesk offer any kind of deeplinking preview functionality?

    1
  • Kharlo Reboja
    Zendesk Customer Care

    Zendesk does not allow iframing of Zendesk due to the inherent security risks involved in iframing a web application.

    https://support.zendesk.com/hc/en-us/articles/203657536-Embedding-Zendesk-into-an-iframe-is-not-allowed

    Kharlo | Customer Advocate

    0
  • Paige Barnett

    Kharlo, iframing of other sites on Zendesk.  IE, is there an iframe code Zendesk offers to implement iframing of resources from our LMS for instance into a Guide article?  And if not iframing, what about deeplinking with a preview? 

    Has anyone in the community done this that they could share?

    1
  • Kharlo Reboja
    Zendesk Customer Care

    I'm afraid that isn't supported either. I found this community post where you could update your use case. https://support.zendesk.com/hc/en-us/community/posts/220971087-Provide-a-way-to-add-deep-or-permanent-links-to-specific-comments-in-a-Ticket

    Kharlo | Customer Advocate

    -1
  • Luke Tyhurst

    Kharlo Reboja Are there any updates on this feature request? Including external help articles is a pretty standard feature of other systems (e.g. including a help article from Chrome on how to clear cache/cookies). This is very much needed in Zendesk. Another example here is linking up Azure DevOps wiki articles.

    2
  • Operations

    Anyone have any updates on this? This is a necessary feature.

    0
  • Operations

    Hi, I'm not sure why the Zendesk team hasn't pointed people in the right direction with this issue but I found an article that implicitly solves this issue. 

    To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

    To allow unsafe HTML in HTTP responses

    1. In Guide, on the sidebar, click the Settings icon.
    2. Under Guide Settings > Security, click Display Unsafe Content check box.
    3. Click Update.

    With this checked you should be able to embed. 

    Link to article 

    2

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