Subsection : how to select a section
Hello,
I would like to add subsections to my hierarchy (category> section> SUBSECTION> article). But when I go to "add" -> "section" to create a new section, in the "hierarchy" drop-down menu, I only have the categories ... How to make the already constructed sections appear as well?
Thank you for your reply
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Hey Jules,
See the below docs:
Adding a subsection to a section
- In your help center or Guide Admin, click Add in the top menu bar, then select Category.
- Create 'Category'.
- After that, create a 'Section'.
- Under Hierarchy, click in the field, then select that 'Category' which you have created above.
- Again click the dropdown and select the 'Section' then create the 'Sub Section.'
- Under Hierarchy, click in the field, then select that 'Category'
- After clicking, you will get the 'Section' which you have created above.
- Select this section.
- And if you won't see this type of hierarchy while creating the Knowledgebase then your HC doesn't support the subsections.
Team
- In your help center or Guide Admin, click Add in the top menu bar, then select Category.
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