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Possible to index external sites?

Answered


Posted Apr 16, 2021

Hello,

Our org heavily uses Office 365 and we use Guide to create articles for specific things to our company and refer staff to https://support.microsoft.com/ for all other support. Is it possible to index external searches within our guide? Of course maybe warn users they will go to an external link if so.


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Nicole Saunders

Zendesk Community Manager

Hi James - 

The recently released Federated Search feature for Guide should be able to help you accomplish this. 

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To clarify, can we have our Guide search to work like a Google search and show support articles from Microsoft as well.

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