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How to backup the articles in the knowledge base or remove delete permissions from agents

Answered
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Kristian Hill

Posted Apr 05, 2021

Hi Community team,

My agents are able to delete all my articles in the manage articles section, whether they wrote the article or not. Can i take the delete permission away from them while still allowing them to publish articles?

If not, how can i back up my knowledgebase so that a disgruntled publisher doesn't delete all my articles before quitting? We have enterprise guide.

 

Thanks

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4 comments

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    Dave Dyson

    Hi Kristian,

    I'm sorry to hear you're dealing with this. Only Guide Admins can permanently delete articles, so setting your agents' permissions to Guide Agent instead will prevent them from being able to do that. They'll still be able to publish articles, but at worst they'll only be able to archive them, and a Guide Admin can then restore the archived articles. (And if you're lucky, your disgruntled agent was only able to archive those articles.) Here's some documentation that could be helpful:

    Understanding Guide roles and privileges
    Archiving an article to move it out of your knowledge base
    Viewing and restoring archived articles
    Permanently deleting a knowledge base article

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    Dave Dyson

    And in answer to your other question: here's some info on exporting or backing up your knowledge base: [How can I export my Help Center content?](How can I export my Help Center content?)

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    Kristian Hill

    Thanks very much!

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    Dave Dyson

    Glad to help, Kristian!

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