Recent searches
No recent searches
chat widget error: Can't find key in query string
Answered
Posted Sep 13, 2021
When loading the script tag async we get the following error:
vendors~rollbar.noconflict.umd.min.js:1 Key is missing from snippet
snippet.js?key=xxxx…xxxx:1
Likely the widget can't find the script - probably because the scripts are loaded in different order then they appear in the source code, so the widget code tries to get the key from the wrong script tag.
Can we provide the Zendesk key elsewhere? Like in a global variable ? example
<script>
ZendeskKey="xxxxxxx";
</script>
---
#chat
#chat-widget
#chat-snippet
#bug
#JavaScript
0
3
3 comments
Gabriele F.
Hi Joan!
If the key is actually in that snippet.js URL parameter, that seems unlikely. You can copy the script tag from the admin settings to page's document head and then add the async attribute to it.
This will ensure two important things:
1) You got the correct key
2) The ze-snippet ID is present
Hope this will help!
Kind regards.
Gabriele | Customer Advocate | EMEA
0
Johan Zetterberg
Another problem was that an optimization/minifier plugin had removed id="ze-snippet" from the script tag. With the id="ze-snippet" back on the script tag it now works.
0
Gabriele F.
Great! Glad this is sorted out!
Kind regards,
Gabriele | Customer Advocate | EMEA
0