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How can I create IVR for outside business hours?

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Melissa Frechette

Posted Mar 04, 2021

How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stating we are closed. To leave a message press 4, or to get a text back press 3, to speak to someone now press 5. 

I created the said IVR and it does not seem to fire when numbers are selected - the message just keeps repeating. However when I press 1, it will directly go to VM when ON because it is the default but i want the vm to be number 4. 

 

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hi Melissa Frechette -

    Sorry for the delay here.  One approach would be to create a second schedule opposite your normal hours, associating it with a newly register a second phone line that serves as an overflow line to your primary line.  So the user calls the primary line, it will overflow to your secondary line (which is 'open' thanks to your secondary schedule), at which point you could set the IVR however you'd like.

    Hope this helps!

    Brandon

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