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Project Management App - Disallow parent ticket to be submitted as solved

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David Brown

Posted Apr 06, 2021

The feature to disallow the parent ticket to be solved until all child tickets are solved does not work. I am testing in my sandbox and can leave child tickets in any state other than solved and still solve the parent ticket. Further, the "create bulk" button does not seem to work either, it only creates a single ticket. I do not see an obvious difference between "create bulk" and "create single". I have tried in the description field to use comma delimiting, carriage returns, etc. with no luck. An explanation in the marketplace describing how the different features work would be nice.

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    Amie Brennan

    Hey There,

    Have you perhaps looked at using the SweetHawk Tasks and Subtickets app instead? It's great to use for managing projects. When a new child ticket is created off the back of a task, the parent ticket is not able to be solved until all tasks/child tickets created off the back of a task are solved. 

    Check it out here: https://www.zendesk.com/apps/support/tasks-and-subtickets/?q=mkp_tasks

    For something more cost effective, you could also look at purchasing the new SweetHawk Super Suite instead, where you can access all of their apps for your needs, for just $10 a month. 

    Suite details: https://sweethawk.co/zendesk/super-suite

    I've implemented this Tasks and Subtickets app for many of my clients and they haven't had any issues with it since day one. 

    Hope this helps. :)

    Best,

    Amie

     

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