Multiple organizations with SSO to the same Enterprise account

Answered

9 Comments

  • Beau P.
    Zendesk Customer Care

    Hello,

    Single Sign on will allow you to connect one URL as a login url for your Agent user type, meaning all users will need to authenticate through the same IdP, unfortunately.

    If you utilize JWT rather than SAML there is a workaround available for multibrand that uses custom code. It is not supported but will be the only option for this hopeful end goal: 
    Multibrand: Using multiple JWT Single Sign-on URLs 

    1
  • Barkha Bhatia
    Zendesk Product Manager

    Hi Jeff Mooallem

    We are working on this as a feature enhancement, that project is currently in Beta testing phase. Are you still looking for this solution?

    0
  • Daniel Motter

    Hello @... our organization also needs this feature. Is it still in Beta? Is there a planned release date? Thank you!

    1
  • Nicolas Girod

    @... I'd like to know as well when multiple login URL will be available for JWT SSO.

    0
  • Barkha Bhatia
    Zendesk Product Manager

    Hi Nicolas Girod - Yes it will also Multi SSO for JWT as well.

    0
  • Barkha Bhatia
    Zendesk Product Manager

    Daniel Motter - Emailed you.

    0
  • Florian Grossmayer

    Hi @... I am also looking forward for this feature. What is the current status?

    Looking forward to your reply. Thanks!

    0
  • Canming Jiang

    Florian Grossmayer Jeff Mooallem

    We provide a 3rd-party solution that can help you achieve this goal. Check out our demo video to see our solution in action: https://www.youtube.com/watch?v=HYrc-cPtBfk.

    If you're interested in learning more, please don't hesitate to reach out. We'd be happy to answer any questions you may have and provide more information about our solution.

    0
  • Barkha Bhatia
    Zendesk Product Manager

    Hi Florian Grossmayer

    This feature is now available in production - please check out these 2 links 

    https://support.zendesk.com/hc/en-us/articles/4408885969178

    https://support.zendesk.com/hc/en-us/articles/5380943678106-Providing-multiple-sign-in-options-for-team-members-and-end-users

     

     

     

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