Context info gone, Active Visitors list for proactive chats gone - terrible change!


  • Ayush Upadhyay
    Zendesk Product Manager

    Hi Ania Brych-Kadzinska

    The context Info panel is currently available in Agent Workspace as well. If you are referring to information like IP, Location, Browser Agent etc.. in the context panel, it should be available in the coming quarters. 

    I am sorry to hear that Visitor list was very useful to you and is not available anymore. While we take this feedback and evaluate it, I would like to recommend you to use views, which is an existing available in the Agent Workspace. There is a good article shared in our community that may help with the use case that you have. You can check it here.



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