Storing CSAT stats while staff is on leave (downgraded from agent to enduser)

When agents are on temporary leave (like maternity) the standard is to downgrade them to endusers to make room for the substitute. I did that with one of my agent last year and later on when they returned I realized that all the personal stats on the person from before his leave was gone, like solved tickets, calls, satisfaction etc. I believe you call it CSAT stats.

This becomes a problem for me when evaluating their work etc. I talked to your support and the workaround is to download the personal stats and the save them and upload them again, something with API that is beyond me (i hope some IT ppl on my end can help me).

It would be great if you could implement a standardized way to do this, as it occurs a lot (I have now three agents that are away for 1-2 years and then will return).

Thanks,

Hannes