Feature request: Status DELETE in triggers

4 Comments

  • Nina Olding
    Zendesk Product Manager

    Hi @..., thanks for sharing your thoughts. I work on Triggers and I'm curious to understand what actions you'd like to be available upon ticket delete. How would you ideally want admins to be able to monitor when agents delete tickets? Again, appreciate the feedback.

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  • Rudolph Beaton

    Agreed that some sort of notification to admins when a ticket is deleted would be beneficial, especially since the ability to delete a ticket is required for an agent to use the redaction tool. In a perfect world, agents could redact information without having the ability to delete, as well.

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  • Michael Serences

    Thanks, @..., for getting back to me so quickly. It's fairly simple. I am looking for a notification email sent out by trigger once someone from my agents deletes a message in a particular Group. 

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  • Tony

    I definitely need this feature too!

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