Feature request: Status DELETE in triggers
Zendesk Support should offer the option "Delete/Deleted" in the status of triggers that would let admins create a trigger to monitor which agent deleted which tickets if agents are allowed to delete tickets by default.
Agents are working with tickets, and from to time, they delete tickets by mistake. The result is that customers do not get our help under such conditions. Being able to work with status deleted/delete would help admins to track such cases via notifications.
It is critical for our business as our agents should all be able to delete tickets; however, you want to monitor what has been deleted, by whom and when.
Hi @..., thanks for sharing your thoughts. I work on Triggers and I'm curious to understand what actions you'd like to be available upon ticket delete. How would you ideally want admins to be able to monitor when agents delete tickets? Again, appreciate the feedback.
Agreed that some sort of notification to admins when a ticket is deleted would be beneficial, especially since the ability to delete a ticket is required for an agent to use the redaction tool. In a perfect world, agents could redact information without having the ability to delete, as well.
Thanks, @..., for getting back to me so quickly. It's fairly simple. I am looking for a notification email sent out by trigger once someone from my agents deletes a message in a particular Group.
I definitely need this feature too!
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