DISABLE ARCHIVED TICKETS

1 Comments

  • Official comment
    Gaurav Parbat
    Zendesk Product Manager

    Hello!
    Thanks for starting this thread. Can you please elaborate a bit more on how the current archiving schedule is impacting your ticketing workflow? What are the problems that you face because of the current archiving schedule? Do you need to updated tickets? See tickets in Search & Views longer? Can you share examples for each scenario? We are looking at optimizing the archiving schedule right now and your feedback will be very helpful.

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