Organization Notes and Details fields for Trigger Conditions


  • Ben Wanless

    The Trigger condition would only need to be "is present" or "is not present", but I could see additional functionality with the use of "contains" and "does not contain".

  • Austin Killey
    Zendesk Customer Care

    Fantastic question @....  I can definitely see solid use cases for this, where we might want some kind of special notification to be sent to staff right away if an organization has notes or details in their organization profile that are absolutely critical for any agent to review before handling their requests.

    We don't have any conditions available for checking the presence of text with those fields when using business rules, but how would you feel about setting up something through custom text org fields instead? With text fields in organizations, thankfully that opens up trigger conditions for string/word searches in addition to Present/Not Present; pretty handy.

    Thanks again for posting about this, Ben.  Let us know if you need anything else!


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