Ticket fields to Brands

4 Comments

  • Stephen

    +1 on this.

    I think having a feature similar to the Categories for Triggers would be great - being able to categorise a set of fields in some way, would be massively helpful for keeping things more organised.

    1
  • Wycherley

    +1 on this.

    Currently, the ticket's Brand is set as the 1st brand by default. It will be better if the chat ticket's brand can be customized.

    0
  • Nathaniel Ray

    We are also seeing this issue in our Zendesk instance with 2 brands. It would be very helpful if we had a way to separate the fields to ensure the custom fields for our brand are not visible to the others. 

    0
  • Kristján Aron Hjartarson

    Agree with having unique lists, would make things clearer.

    On the other hand, it is rather awkward that Subject and Description (standard fields) are the same for all brands. At least have the option to have separate Subject and Description for each brand, that way we can add unique texts under those standard fields, that give the customer a clearer understanding about what to write there.

    Also, the way forms are used today, there are a lot of specific questions via free text fields, that could be considered the description or subject, but we can't rename the description or Subject without affecting all the other forms.

    There must be a better way to make this more flexible.

    0

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