Ticket fields to Brands


  • Stephen

    +1 on this.

    I think having a feature similar to the Categories for Triggers would be great - being able to categorise a set of fields in some way, would be massively helpful for keeping things more organised.

  • Wycherley

    +1 on this.

    Currently, the ticket's Brand is set as the 1st brand by default. It will be better if the chat ticket's brand can be customized.

  • Nathaniel Ray

    We are also seeing this issue in our Zendesk instance with 2 brands. It would be very helpful if we had a way to separate the fields to ensure the custom fields for our brand are not visible to the others. 


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