Public Reply text color



  • Official comment
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    Good news!

    We started rolling out the color text feature on Agent Workspace today. The rollout is in increments, everyone should have this feature by November 10th. Please see this announcements article for more details: Announcing support for color text in the Zendesk Agent Workspace 

    Please provide us with your feedback when you use this feature. Thank you for being extremely patient! :) 

  • Florian

    Hi Alex,
    unfortunately there is no way to colorize your text in the standard Zendesk toolbar.
    Did you check the app marketplace?
    If you're lucky you might find a free app with this function.

  • Alex (Firmware Team)


    I'd prefer to have it build in. Will have to wait for it, it does not look like a complex feature. Hopefully developers would pay attention to my request.

  • Dave Dyson

    Hi everyone,

    Please see Amisha Sharma's comment in the following thread – this functionality is planned: Change text colour in Ticket editor


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