Using two fields to confirm email address

8 Comments

  • Rina

    100% agree with this. Those who mis-spelt their emails never receive our teams responses, and that causes a further influx of messages complaining that we didn't respond (when we have!).

    1
  • Rina

    Disappointing not to hear any update or feedback since 2 months have passed Zendesk Team

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi Rina - 

    It would be unusual for a product manager to respond to a thread with very few upvotes, much less  in a two month timeframe. That's just not how our product feedback process works. 

    As stated in the product feedback guidelines, our teams do read and track every post, but due to the volume of user engagement, product managers are unable to respond to every single feature request. Requests with a higher volume of votes and comments are more likely to receive engagement from the product teams. 

    0
  • sphen

    Nicole Saunders Eric Nelson 

    1. Curious - could this be addressed via developer support rather than product feedback? 
    2. If so, I'm not sure the best forum to redirect to. It doesn't fit in the three current Dev community forums: SDK/API/ZAF. Is it appropriate for General Troubleshooting Q&A? Opportunity for a new Dev community section for Guide?
    0
  • Dave Dyson
    Zendesk Community Manager
    Hey Sphen – 
     
    This is the best place for this feedback, since it's feedback on the ticketing system, even though it's true that subjects brought up here may ultimately find a solution in app form.
    0
  • sphen

    Dave Dyson Sure, I agree that it still constitutes feedback that could one day be addressed natively. 

    In the meantime, I guess I'm more wondering how we can improve developer support in the Community. I expect use cases like this would be pretty easy for an experienced developer to help with. But where is the appropriate forum to get help for Guide solutions? Whether or not Eric Nelson's team wants to engage, surely us customers should have a place to help each other out with developer questions relating to Guide :D 

    0
  • Dave Dyson
    Zendesk Community Manager
    Thanks Stephen - yes, the General Troubleshooting Q&A topic is a fine place to ask Guide-related questions. 
     
    0
  • Amie Brennan

    Hey Danielle,

    I'm just going to point out the blatantly obvious/ manual way you can achieve this currently inside Zendesk. 

    - Create a simple custom text field asking the customer to input their email address and make it mandatory. 

    - Sit this new email field at the top of the form. By doing so, the custom field will sit under the default email address field. 

    - The agent will then just need to cross-check that the email address linked to the user profile, is the same as what the user puts in the custom field. 

    I totally recognise that you're looking for some form of field validation where the second field validates against the first to ensure it's correct etc. However the above would be the only way to achieve this inside Zendesk currently until this type of thing is built.

    Hope this helps. :)

    1

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