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Unable to send Email addresses with accented characters

Answered


Posted Nov 03, 2020

It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö. As of now, we can't send emails from Zendesk to an email address that has one of these characters in it. I would assume that the use of these characters in email addresses will grow. Is this something that you will look into?


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14 comments

Official

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Benjamin Kirsch

Zendesk Product Manager

Hi all, thanks for providing the feedback here for adding more support of accented characters in email.  We have this logged as a request, we'll continue to monitor this thread and feedback so please continue to share and/or upvote this thread.  Thank you!

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Brett Bowser

Zendesk Community Manager

Hey Jacob,

Accented characters in email addresses are not supported at this time and it doesn't look like this is on our roadmap currently. I'll leave this post in our Product Feedback topic so our Product Managers are aware of this need.

Thanks for taking the time to share this with us!

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Hey Brett,

I am following up on this topic. Do you plan to support not only accented email addresses but internationalized domain names (IDN) and/or email address internationalization (EAI)?

Thank you.

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Hey Brett Bowser,

we also need this function very urgently.

Is there already new information?

Thank you.

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hello Brett Bowser,

The lack of this feature is really preventing some of our users to access your service. Do you have any update please?

 

Best regards

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We really need an update here Brett Bowser. Thank you!

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Hi Brett Bowser

I hope your team can fix this soon.

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Hi Brett Bowser  

it is frustrating to have to explain to a customer that we cannot use his e-mail address because of an accented character like ö. When will the problem be solved?

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Brett Bowser, As an international org, we would naturally have a number of email address in our end user list with accented characters. Is there a solution? by changing the character from ø to O, will the email get there? This is a huge concern for us and not the first time we have seen this. 

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Phoebe Morin

Zendesk Customer Care

Hi Andy, 
 
At the moment, we don't currently have resources available outlining acceptable characters. And as I have confirmed, accented characters are still not supported up to this day. Due to the potential impact of those characters on other systems, they are disallowed. i hope this clear the matter. 

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Hi Team,

Do we have any update on this accented characters?  Everybody is asking.

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Shawna James

Community Product Feedback Specialist

Hey Chen, thanks for your question. We do not have an update on this feature request at this time. It remains logged and our PMs are aware of the request. Thank you!

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We need the ability to use accented characters in emails on user accounts. This is becoming an increasing bigger problem in our org.

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Hello, we need support for accented characters. It's been over 5yrs and still no movement. Can we please have an update? 

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