Integrated tasks list
An integrated tasks list seems like another basic feature missing from Zendesk.
Ok so the Sweethawk app works ok but there is no support for it within the app, which is where most of my engineers find themselves needing a tasks list.
Come on Zendesk start listening to these basic feature requests....
Thanks for your feedback! This isn't a request we have heard very much from our users to date. But, we'll continue to collect votes and comments on your request to see if it is something that should be prioritized for development.
Thanks for your feedback! Could you tell me a little bit more about how you're trying to use Zendesk? More information about your business goal/workflow that requires you to have this need and what impact not having it has on your business would be really helpful so that when we go to Product to advocate for your needs, we have the full picture.
Thanks in advance!
@... Did you hear from Jon? I am also looking into the possibilities of a "task" feature for deployment. Is this something that Zendesk is looking into? Please advise.
Corretto Jon, anche a me manca molto la possibilità di filtrare i task con smart list per verificare e riprogrammare nel futuro i task scaduti recentemente.
Avanti Zendesk, i meccanismi sono già pronti, un piccolo sforzo, please!!
We have now left Zendesk, the support product has stood still far longer than we were prepared to...
Such a shame
I am also in need of this! I checked out Sweet Hawk as well, but instead I am trying to do a bunch of configuring with side conversation tickets, but triggers don't recognize the different options (email, ticket) and we do not use slack.
We want to have an option where we can link my custom ticket types to a reminder/deadline and have triggers/automations fired according to my specification- maybe 1 hr or days before the lapse of a TAT that I had given a customer on a ticket.
PS:I have just started a trial on sweethawk. Set up is tedious for me and it would be good if Zendesk have this.
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