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Feature Request: Add the ability to mark all users of an organization as suspended

Planned


Posted Jun 08, 2020

Based on https://support.zendesk.com/hc/en-us/community/posts/360046933933/comments/360011763093

Submitted on behalf of myself and @...

Feature Request:

Add the ability to mark all users of an organization as suspended

Description/Example/Use Cases/Proof of End-Users Requesting:

https://support.zendesk.com/hc/en-us/community/posts/360046933933/comments/360011763093

Use Case:

When an organization is no longer a customer, my company has to go through every single user individually in that organization and mark them as suspended. This is time consuming and can lead to missed users.


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12 comments

Official

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James Hanley

Zendesk Product Manager

Hey folks, James here from the Zendesk Product Team

Thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

This feature request has been accepted and is on our roadmap in 2024 and will be an action we're looking to support from the Customers page. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

Thank you again for your feedback and for being a valuable customer with Zendesk.

0


Yes, this would be very helpful! 

3


We need it too!

1


VOTED.
The most common scenario in our case is a Past customer: we still have to store data for up to 5 years due to legal and quality procedure but we really do not want to make the Org accessible by our agents or visible in scheduled reports to our management. 

1


+1, this would be incredibly useful for the same reasoning as @..., @...

1


Was this ever implemented? 

1


Voted - we also wish this. It would be also good feature to choose organization to Inactive status and inactivation -> suspend all users

0


+1 very useful

0


+1 We need this as a lever to pull for former customers

0


+1 very useful and for organization too

 

1


is this available?

0


+1 from me! We would definitely use this feature.

0


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