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Feature Request: Add the ability to mark all users of an organization as suspended
Planned
Posted Jun 08, 2020
Based on https://support.zendesk.com/hc/en-us/community/posts/360046933933/comments/360011763093
Submitted on behalf of myself and @...
Feature Request:
Add the ability to mark all users of an organization as suspended
Description/Example/Use Cases/Proof of End-Users Requesting:
https://support.zendesk.com/hc/en-us/community/posts/360046933933/comments/360011763093
Use Case:
When an organization is no longer a customer, my company has to go through every single user individually in that organization and mark them as suspended. This is time consuming and can lead to missed users.
25
12
12 comments
Official
James Hanley
Hey folks, James here from the Zendesk Product Team
Thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.
This feature request has been accepted and is on our roadmap in 2024 and will be an action we're looking to support from the Customers page. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
0
Maggie St.Clair
Yes, this would be very helpful!
3
Serena De Biasi
We need it too!
1
Serena De Biasi
VOTED.
The most common scenario in our case is a Past customer: we still have to store data for up to 5 years due to legal and quality procedure but we really do not want to make the Org accessible by our agents or visible in scheduled reports to our management.
1
Jacob R.
+1, this would be incredibly useful for the same reasoning as @..., @...
1
Uri Argaman
Was this ever implemented?
1
Piia Riikonen
Voted - we also wish this. It would be also good feature to choose organization to Inactive status and inactivation -> suspend all users
0
Jennifer Lee
+1 very useful
0
Jake Warren
+1 We need this as a lever to pull for former customers
0
Arnaud EICHHOLTZER
+1 very useful and for organization too
1
Fabio Gomes
is this available?
0
Hope Saldana
+1 from me! We would definitely use this feature.
0